Shaik Shaffi
Data Analyst
Profile
Results-driven professional with 4+ years of experience in customer service, now transitioning into data analytics with a strong foundation in Power BI, Excel, and data visualization. Proven ability to interpret customer behavior, identify trends, and deliver actionable insights that enhance service quality and operational efficiency. Skilled in storytelling with data, cross-functional collaboration, and leveraging analytical tools to solve real-world business problems. Passionate about turning raw data into meaningful strategies that drive performance and customer satisfaction.
Work Experience
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Internship - Data Analytics & Visualization Project (6 months):
- Collaborated on a data analytics project focused on job market trends for data analyst roles; leveraged datasets with 2,000+ entries.
- Utilized Python libraries (NumPy, Pandas, Matplotlib) for data cleaning and visualization.
- Conducted exploratory data analysis (EDA) to uncover patterns in salaries, company ratings, and job descriptions.
- Built interactive dashboards with Plotly and Seaborn to visualize salary trends and sector-wise job availability.
- Developed and deployed interactive dashboards in Power BI to visualize KPIs, enhancing cross-departmental decision-making.
- Managed and analyzed data from 70+ customer calls daily to improve service efficiency.
- Implemented and trained new employees on customer service processes using data-driven insights.
- Identified customer behavior patterns to enhance retention strategies.
- Managed high-volume incoming, missed, and outbound calls, ensuring accurate data capture and client profiling.
- Performed lead generation and cold calling, contributing to data-driven prospecting and pipeline development.
- Collected, validated, and structured client data to support eligibility analysis and decision-making processes.
- Collaborated with cross-functional teams and branch offices to align client needs with operational workflow.
- Conducted data analysis on prospect profiles to assess visa eligibility, applying rule-based logic and compliance criteria.
- Executed real-time form filling and issue documentation during calls, enhancing data accuracy and resolution tracking.
- Interpreted customer queries and redirected them to domain-specific consultants, optimizing process efficiency.
- Handled customer queries and analyzed feedback to improve service quality.
- Maintained customer records, tracking trends for business insights.
Skills
Communication Skills
CRM Analytics
Customer Satisfaction & Conflict Resolution
Data Analysis & Visualization (Excel, SQL, Python, Power BI)
Data Cleaning & Transformation
Data Collection, Validation, Analysis
Cross-functional Collaboration
CRM Systems
Process Optimization
Client Profiling
Compliance, Issue Tracking, Lead Generation
Statistical Analysis & Reporting
Organizational & Time Management
Education
Bachelor of Technology in Computer Science Engineering
PRINCETON COLLEGE OF ENGINEERING AND TECHNOLOGY, Hyderabad
09/2004 - 10/2008
Class 12
Sri Chaitanya, TSBIE - Telangana Board of Intermediate Education
Certifications
Suncertified Java Professional - Sun Microsystems
Projects
Data analytics project - “Analyzed job market data, built dashboards, and presented insights on salary trends and job availability.”